Are you getting this error message “This purchase was not completed Roblox” or “Your purchase cannot be completed”? If you are encountering such errors while making a purchase on Roblox then no need to worry. As it is an ordinary problem that most users face while making purchases on Roblox.
There are various different reasons behind this error cause, especially on Android. But the most common reason out of all is your app needs an update. So, whenever you get this error message while making a purchase on Roblox always check any update available for the app before going for other troubleshooting steps.
Well, sometimes after updating the app also Roblox keep saying this purchase is not completed. Then in that case you can follow the below troubleshooting steps mentioned in this blog to resolve your issue.
But before proceeding forward to solutions let’s first know its causes.
Why Am I Getting Purchase Could Not Be Completed on Roblox Mobile?
To come up with the best and most effective solution to any problem you must first know the root cause of that problem. So here are some causes of why can’t I buy anything on Roblox:
- Roblox Mobile app is not updated.
- Unnecessary data and corrupted cache of your Mobile.
- Normal Glitch of your phone.
- Corrupted data of Roblox app.
- Dis-functioning of the app.
- Mismatch of date and time of device with the location.
- If the Roblox server is down.
Now as we are aware of the causes. Let’s proceed to have a look over solutions.
Also Read: How To Fix Roblox Keeps Crashing On Android
How Do I Fix This Purchase Not Completed Error on Roblox Mobile?
Follow the following steps to solve the Roblox purchase not working issue.
Solution 1: Check the Roblox Server
While making a purchase on the Roblox app if you come up with can’t make purchases on Roblox error then without any second thought check for the app’s server. If the server is down or slow wait for the server to get recovered and try after some time.
You can check the server status on the official Website of Roblox.
Solution 2: Re-Open Your Roblox App
Mostly you can counterpart this error just by re-opening your Roblox app. Generally, purchase error is caused by server issues. If you are using the app for a long time then you might need to refresh it to make it work efficiently.
So, for this, you just simply close the app wait for a second and then restart it again.
Solution 3: Restart Your Mobile
Restarting your Mobile is generally the solution to most of your device’s problems. Therefore, to fix this purchase problem you can go for a Reboot device. To restart your phone, you just need to press the power button of your device for a second.
A pop up will appear showing the ‘power off’ option. Clicking on the power off option will switch off your device. After that, you can re-start your device after 30 seconds again by pressing the power button for a second. Once your device is restarted, go to the Roblox app and open it.
Solution 4: Check the Date and Time on Your Device
When the device date and time doesn’t match your actual location time zone then you may run into such issues. If this is the same case with you then you must check the date and time on your phone to fix the Roblox purchase not working error.
You can solve this issue just by following the below steps:
- Go to Settings > Additional settings.
- Click on Date and Time.
- Now enable the ‘Use network provided time’ and ‘Use network provided time zone’ options.
Solution 5: Clear the Unnecessary Data And Cache of Your Mobile
To resolve the issue of can’t make purchases on Roblox, try clearing the unnecessary data and cache of your Mobile. To do so, you can follow the below steps:
- Go to Settings.
- Select Storage.
- Clear the cache from your photo and video apps, games or other category apps. You may also select the “Other apps” to get a quick overview of all your available apps.
- After that, go for the ‘Sort by size’ option just by clicking on the three dots appearing in the right corner. This option will show you that which app on your device is using much storage.
- Now, choose the app and clear the cache.
There you go, all set for making a purchase.
Solution 6: Clear All Roblox Data
After applying all the above steps if you still get “This purchase was not completed Roblox” error go for clearing all your Roblox data. To clear data of your Roblox Mobile you need to follow the below steps:
- Go to Apps/Application manager.
- Select the Roblox app from the appeared list.
- Go to Storage.
- Now, click on the ‘Clear Cache’ and then the ‘Clear Data’ button to remove all data Roblox data.
- Tap on the ‘Ok’ button to confirm your request.
- Go to the home screen and select the Roblox app icon and re-open it.
Solution 7: Force-Stop the Roblox Mobile App.
You can also fix this Roblox Mobile purchase issue by force stopping the app. Doing this will reset the app and may also fix the problem with the app that causing this error.
To do so, Long press the Roblox app, go to the App info and tap on the Force stop button. Now, launch the app and see if the error persists.
Solution 8: Update Your Roblox Mobile
It has been noticed that mostly Roblox purchases could not be completed error is caused when your app needs an update. To check any updates available for the Roblox app you need to go to Play Store App.
Select the profile icon appearing at the top right. Go for the “Manage Apps & Device” option. There you will find the list of apps with available updates. Check for the Roblox app from the list and tap on the “update” button to update.
Solution 9: Reinstall the Roblox Mobile App
If even on applying all the above steps your issue of “This purchase was not completed Roblox” is not solved then you can go with this solution. Most of the time Re-installing apps can be the solution to any type of app issue. Let’s give your issue a final resolution by re-installing the Roblox Mobile app.
To reinstall the Roblox app you need to follow the given guide below:
- Go to the ‘Play Store’ app.
- Tap on Profile
- Select ‘Manage Apps and Device’.
- Now, go to the Manage tab.
- A list of all installed apps will appear. Select the Roblox app from the list.
- Then tap the ‘Uninstall’ button.
Note: While your Mobile is uninstalling the app make sure you don’t exit the page.
- Once the uninstalling is completed select the ‘install’ option.
Now, you are ready to make a purchase again.
Above are a bunch of few solutions that you can try to overcome the issue of Roblox purchase not working.
Being applied all the above solutions still can’t make purchases on Roblox then incompatibility could be the possible reason. Therefore check if your device is at the maximum requirement in respect of the Roblox app or not.
I hope, you find this blog useful and your purchase issue on the Roblox Mobile app got resolved. In case of any query, you can comment back on Twitter.
Harjeet is a professional blogger who loves to write blogs about Android & iOS-related topics. She dedicated her 2+ years in the technology field, tackling all kinds of issues, errors and other problems. Currently, she is contributing to Android Data Recovery Blogs to guide users to solve several Android-related issues or any other problems. Before working for Android Data Recovery, she freelanced for various sites. Apart from writing, Harjeet is a music lover and fond of reading books.