The Wi-Fi calling feature of an Android device allows users to make calls through Wi-Fi. This feature is most beneficial when users are having a strong Wi-Fi signal with a low cellular network.
But recently most of the users have reported that they are facing Wi-Fi calling not working on Android issue. Are you also facing the same problem on your Android device and now looking for a solution to fix this issue?
If yes, then you must first check that your Android device is compatible with Wi-Fi calling feature or not. If this feature is supportable on your phone but still facing a Wi-Fi issue then keep reading this article.
Here you will find 18 different ways to solve WiFi calling stopped working on Android problem. Also, you will get to know about what is Wi-Fi calling, how does it work and what are the reasons behind Wi-Fi calling not working on Android issues.
Well, you can easily fix this Wi-Fi calling issue by rebooting your phone, resetting the network settings, disabling the QoS setting of the router, system updating, and many more.
So let’s start without wasting any more time.
What Is Wi-Fi Calling?
Wi-Fi calling offers you to use wireless networks instead of mobile networks to make phone calls. Even if you are in an area having no cellular network you can text or call via Wi-Fi connection.
The best thing about Wi-Fi calling feature is that it doesn’t require huge bandwidth to make phone calls. It approximately uses 1MB per minute for a voice call and between 6-8 MB per minute for a video call.
How Does Wi-Fi Calling Work on Android Phones?
Wi-Fi calling works the same as your mobile network calls. The difference is only that Wi-Fi calls are made on VoIP (Voice Over Internet) protocol whereas cellular network calls are made through VoLTE (Voice Over LTE) network that may not be available in some remote areas.
In fact, social media like Facebook, Skype, or WhatsApp also uses VoIP networks to make phone calls via Wi-Fi connection.
What Are The Causes For Wi-Fi Calling Not Working On Android?
Well, there may be several reasons that can cause Wi-Fi calling issues on your Android phone. Let’s have a look at some of the causes listed below:
- You may not have a Wi-Fi connection
- Wi-Fi calling may not be supported on your device
- Your Wi-Fi calling option may be disabled in the phone’s settings
- Corrupted or outdated network settings
- Not updated the latest version of the operating system which is available on your Android device
So, these are the reasons behind Wi-Fi calling not working on Android problem. Now it’s time to find out some fixes to solve the Wi-Fi calling issue.
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18 Ways To Fix Wi-Fi Calling Not Working On Android
- Check Wi-Fi Calling Is Enabled In Network Settings
- Restart Your Phone
- Reboot And Re-insert SIM Card
- Clear Google Fi Data And Cache
- Remove All Saved Wi-Fi Connections
- Disable Data Roaming
- Update Carrier Service App
- Use Google Hangouts
- Turn Off Cellular Services
- Reset Network Settings
- Enable Wi-Fi Network On Wi-Fi Calling Settings
- Turn Off Randomized Mac Feature
- System Update
- Use Different Wi-Fi Network
- Disable QoS Setting
- Switch To 2.4 GHz Band
- Use Code To Enable Wi-Fi Calling
- Verify Network Support
Method 1: Check Wi-Fi Calling Is Enabled In Network Settings
The first method is to check that your Wi-Fi calling is enabled or not on your Android device. You may have disabled this feature by mistake or not enabled this option yet.
Here are the steps below to turn on your Wi-Fi calling feature:
- First, open Settings on your Android phone
- Then tap on Network & Internet section and click on the Mobile Network option
- Next tap on the Wi-Fi calling switch to turn on this feature
If Wi-Fi calling is already enabled on your phone but still it’s not working then move on to the next method.
Method 2: Restart Your Phone
Another best method is to restart a smartphone that can fix most of the bugs and errors occurring on an Android device.
So try to restart your phone by simply pressing and holding the Power button until the power off option appears on your screen. Then click on the Restart button.
After restarting check that Wi-Fi calling not working on Android issue is resolved or not.
If this method doesn’t work for you then go for the next solution.
Method 3: Reboot And Re-insert SIM Card
WiFi calling stopped working on Android issue may also happen due to any temporary software glitch. To solve this issue disable Wi-Fi calling option and restart your Android device.
Here are the steps below to disable and re-enable Wi-Fi calling feature:
- First, open the Quick Settings menu by swiping down or up on your Android phone and long press on the Wi-Fi icon.
- Then click on Wi-Fi Preferences and tap on the Advanced option
- Now turn off Wi-Fi Calling option and eject the SIM card from your Android phone.
- After this press Volume down and Power buttons together and keep on hold till the Maintenance Boot Mode screen appears
- Next, choose the Reboot or Normal Boot option
- Then insert SIM on your phone and turn on the option Wi-Fi Calling under Wi-Fi Preferences
Now make a Wi-Fi call and check that Wi-Fi calling issue is fixed or not.
Method 4: Clear Google Fi Data And Cache
Google Fi app boost device performance and stores data or cache that may be corrupted due to update interruption.
So if you have installed this app on your Android phone then try clearing the data and cache of Google Fi.
Go through the steps below:
- Go to Settings on your Android device and open Application Manager or Apps
- Then search for the Google Fi app and tap on it
- Now click on Storage and click on Clear Cache and Clear Data option.
Method 5: Remove All Saved Wi-Fi Connections
Wi-Fi connections may have some issues making your Wi-Fi Calling unable to access. This method will help you to remove any rogue network connection.
Follow the below steps to delete all Wi-Fi connections:
- Go to Settings and open the Connections section
- Then enable the Wi-Fi option. After this, you will see a list of all saved networks.
- Now press and hold on to each of the saved networks and tap on Forget option to remove the Wi-Fi network connection.
After removing all saved Wi-Fi connections, add only the trusted and safe network to make the connection.
Method 6: Disable Data Roaming
Data Roaming improves signal strength for the areas having weak signals but the thing is that it can stop Wi-Fi Calling to function.
In this situation turn off the Data Roaming feature that may help you to solve the Wi-Fi calling not working on Android issue.
So disable data roaming by following the below steps:
- Go to Settings and tap on the Wireless and Network section.
- Then click on Mobile Network and disable the Data Roaming option by taping on its switch. Later on, you can enable this option.
Method 7: Update Carrier Service App
Carrier Service app helps mobile carriers that support advanced features such as Wi-Fi calling to use the latest networking services.
If you are running outdated carrier service then this may prevent Wi-Fi calling from functioning.
Follow the steps below to update the carrier service app:
- Open Google Play Store app on your phone and click on the menu icon
- Click on the My apps & games menu and tap on the Installed tab
- Look for the Carrier Services app and tap on it.
- Then click on the Update button and after an update installation restart your Android device.
Method 8: Use Google Hangouts
You can try to fix Wi-Fi calling not working on Android problem by using Google Hangouts to make Wi-Fi calls. However, it is not mandatory to use the Hangouts app for Wi-Fi calls but still try this method it may help to solve this problem.
In case if you already have the Hangouts app on your Android phone then first uninstall and reinstall it for a fresh start. After this go for the steps below to set Hangout settings for Wi-Fi calling:
- First, download and install Google Fi and Google Hangouts app from Google Play Store
- Then open both the application and allow all permissions required by an app to run on an Android phone. After setting both the app create a Google Fi account and use the same account on the Hangouts app.
- Next, go to Hangouts Settings and enable both Incoming phone calls and Messages option under Google Fi calls and SMS
If still, you cannot make Wi-Fi calling then sign out your Google Account and restart your phone. After restarting the phone re-login to your Google Account.
Method 9: Turn Off Cellular Services
Wi-Fi calling needs a strong signal to work on an Android phone. If your phone signal strength is low then you cannot make Wi-Fi calls.
So disable cellular services by switching to airplane mode and turn on Wi-Fi which may fix Wi-Fi calling won’t turn on Android problem.
Here are the steps below to disable Airplane mode:
- Open the Quick Settings menu by sliding up or down on your phone screen
- Click on the Airplane mode icon to disconnect all cellular services
- Next tap on the Wi-Fi icon to enable it and connect to the Wi-Fi network
If still it doesn’t work then try to look over to the next method.
Method 10: Reset Network Settings
Your Android device may have corrupted installed network settings causing Wi-Fi calling is on but not working on Android issue. To solve this problem reset network settings by following below steps:
Here are the steps below to reset network settings to default:
- First, go to Settings and open the Network and Internet section.
- Click on the three-dot menu located on the top right corner
- Then select the option Network Settings reset
Note: Network settings may vary on different Android devices.
Method 11: Enable Wi-Fi Network On Wi-Fi Calling Settings
Sometimes Wi-Fi networks get disabled by default on Wi-Fi calling settings. So it’s better to check that the Wi-Fi network is enabled or not. If it is turned off then follow the below steps to turn on this network.
- First, open Settings on your phone and tap on the Calling PLUS section
- Then tap on Wi-Fi Calling and turn on the Wi-Fi network which is under the Wi-Fi Calling Networks section
Method 12: Turn Off Randomized Mac Feature
Randomized Mac feature helps to keep Android phones safe while connecting with new Wi-Fi network but in some cases enabling this feature may cause Wi-Fi calling not working on Android issue.
So, disable the Randomized Mac feature by following the below steps:
- Open Settings and go to Network & Internet section
- Then long tap on the Wi-Fi icon. After that click on the Settings icon.
- Next, go to Advanced>Privacy and choose the Use device MAC option
Method 13: System Update
If you are not using the latest OS on your phone then this can stop you from accessing any enhanced feature. Updating your Android phone to the latest version may solve this Wi-Fi calling issue.
Go through the steps below:
- Connect your Android phone to Wi-Fi and then go to Settings
- Tap on the About Phone section and click System Update
- After this tap on Check For Updates Then it will show the Download option if any update will be available.
Method 14: Use Different Wi-Fi Network
There may be some problem with your Wi-Fi router or with the Wi-Fi service provider. Try to check this issue by connecting with a different Wi-Fi network and check that the Wi-Fi calling feature works or not.
If it works properly then the issue may be with your router. You can check Wi-Fi calling option and set your router settings or contact to the service provider.
Method 15: Disable QoS Setting
Quality of service prioritizes specific data on the network to reduce packet loss or latency managing data traffic. Interfering of QoS in Wi-Fi calling operation may cause WiFi calling stopped working on Android issues.
So try to fix this problem by disabling QoS in the settings of your router.
Here are the steps below to disable QoS:
- First, visit this website net and sign in with your username and password.
- Then tap on the Advanced tab on the left sidebar of the screen and choose the QoS Setup
- After this click on Turn Internet Access QoS On checkbox
- Lastly, tap on Apply button located on the top right corner of the screen.
Now check that Wi-Fi calling is working or not on your Android phone.
Method 16: Switch To 2.4 GHz Band
The router mostly uses two bands to transmit data that are 5 GHz and 2.4 GHz. In most cases, a Wi-Fi calling issue occurs when the router uses a 5GHz band. So try switching to 2.4 GHz and check that your Wi-Fi calling feature is working or not.
- Open this website net on your browser. Then login to the router with username and password.
- After this launch Settings and tap on the Wireless option
- Next uncheck Enable 5GHz WiFi checkbox and click on Enable 2.4GHz WiFi
- At last tap on Apply button then check that Wi-Fi issue is resolved or not.
Method 17: Use Code To Enable Wi-Fi Calling
If you are unable to make Wi-Fi calls on your Android device then enable Wi-Fi calling and VOLTE provisioning option by dialing a secret code.
Follow the below steps to access the menu of a Wi-Fi calling code:
- First, open Phone Dialer on your phone and dial the given code: *#*#4636#*#*
- Then click on the Phone Information menu and turn on the WIFI Calling Provisioned option
- Next, enable VoLTE Provisioned option and then make Wi-Fi calls to check that Wi-Fi calling is working or not.
Method 18: Verify Network Support
Check that the cellular provider supports your phone or not because Wi-Fi calling feature doesn’t work if the network provider does not offer this feature.
Frequently Asked Questions:
1.How do I know if WiFi calling is working on Android?
If Wi-Fi calling feature is compatible with your Android device then you will find this option on settings. So go to phone Settings and tap on the Connection option. Here you will see Wi-Fi calling option just click on its switch and make a Wi-Fi phone call.
2.Why can't I enable Wi-Fi calling on my Android?
There may be several reasons due to which you can’t enable Wi-Fi calling on your Android phone. Some causes may be not having a Wi-Fi network connection or mistakenly you have disabled the Wi-Fi calling feature. Whatever may be the reasons you should fix this Wi-Fi calling not working on Android issue by following different solutions listed in this article.
3. How Do I Fix WiFi Calling Problem?
You can easily fix this Wi-Fi calling issue by resetting network settings, system updating, switching to 2.4 GHz band, disabling the Randomized Mac feature, removing saved Wi-Fi connections and many more. Read this article thoroughly to find out fixes step by step.
So these are 18 ways that can help you to fix Wi-Fi calling not working on Android issue.
I hope you may have identified the actual reason behind your Wi-Fi calling problem and got the exact solution to apply the procedure step by step.
Thank you for reading!
James Leak is a technology expert and lives in New York. Previously, he was working on Symbian OS and was trying to solve many issues related to it. From childhood, he was very much interested in technology field and loves to write blogs related to Android and other OS. So he maintained that and currently, James is working for androiddata-recovery.com where he contribute several articles about errors/issues or data loss situation related to Android. He keeps daily updates on news or rumors or what is happening in this new technology world. Apart from blogging, he loves to travel, play games and reading books.