Fix Wi-Fi Calling Not Working in 7 Ways

Wi-Fi calling is nowadays used worldwide as it provides clear and reliable calls, especially when you have a poor mobile network. However, despite its convenience, Wi-Fi calling can sometimes encounter problems, leaving you feeling frustrated and disconnected.

In this guide, we will explore the reasons why WiFi calling not working and offer some workable solutions to help you get back to seamless communication.

So, if you’re also facing issues with Wi-Fi calling, keep on reading to troubleshoot and resolve the problem.

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How Does Wi-Fi Calling Work on Android Phones?

Wi-Fi calling works the same as your mobile network calls. The difference is only that Wi-Fi calls are made on VoIP (Voice Over Internet) protocol whereas cellular network calls are made through VoLTE (Voice Over LTE) network that may not be available in some remote areas.

In fact, social media like Facebook, Skype, or WhatsApp also use VoIP networks to make phone calls via Wi-Fi connection.

How to Fix Wi-Fi Calling Not Working on Android?

Fix 1: Check for Wi-Fi Calling Compatibility

Compatibility is the main reason why Wi-Fi calling not working. Make sure that your device and carrier support Wi-Fi calling service.

Not all carriers and devices offer this feature, so the first thing you need to do is to check with your carrier to confirm compatibility.

Fix 2: Ensure Wi-Fi & Wi-Fi Calling is Enabled

If Wi-Fi or Wi-Fi calling is disabled on your device, you may not be able to make Wi-Fi calls. So, ensure that both the services are enabled and that your device is connected to a strong and stable Wi-Fi network.

Open the Shortcut menu and see if the Wi-Fi icon is enabled or not. If not, tap on it to enable it and connect to a reliable connection.

To check if Wi-Fi calling is enabled or not, follow the steps here:

  • First, open Settings on your Android phone
  • Then, head to the Network & Internet >> Mobile Network options.

WiFi calling not working on Android

  • Here, check if the Wi-Fi calling is enabled or not. If not, toggle on the button for it to enable.

WiFi calling not working on Android


Also Read: Fixed Authentication Error WiFi On Android

Fix 3: Restart Your Android Device

There are times when software glitches on your phone can cause connection issues, leading to Wi-Fi calling not showing up Android. In such a case, a fresh restart of your device can resolve the problem.

Here are the steps to do so:

  • Press or hold the Power button until you see the menu.
  • Then, click the Restart option.

Restart Your Phone

  • After restarting check whether Wi-Fi call­ing not work­ing on Android issue is resolved or not.

Fix 4: Check for the Interferences

Wi-Fi interference from other networks or devices can disrupt the Wi-Fi calling service. Make sure that your phone is within the Wi-Fi range of the source device and that it’s not too congested with other devices or blocked by previously connected networks.

Also, remove all the saved Wi-Fi networks to avoid conflict and enjoy an interruption-free network.

  • Go to Settings and access the Connections section.
  • Then, enable the Wi-Fi option. After this, you will see a list of all saved networks.

Remove All Saved Wi-Fi Connections

  • Now, press and hold on to each of the saved networks and tap on the Forget option to remove the Wi-Fi network connection.

fix Wi-Fi calling won’t turn on Android problem

Also Read: Wi-Fi Keeps Disconnecting Android

Fix 5: Reset Network Settings on Your Phone

Network settings can be the reason why the Wi-Fi calling on your phone not working. So, resetting the network settings will help you resolve the problem.

Follow the steps below:

  • Access the Settings app on your phone.
  • Then, scroll down and select the Additional Settings option.

WiFi calling not showing up Android

  • Navigate to the Back up and reset option and select it.
  • Choose the Reset Phone>>Reset network settings options.

WiFi calling not showing up Android

  • Confirm the reset process by entering the phone password.

Also Read: Wi-Fi stuck on Obtaining IP Address

Fix 6: Update Your Device Software

An outdated software version may have compatibility issues with the Wi-Fi calling service and can cease it from working. Here, try updating your OS to the latest available version is the best way how to fix Wi-Fi calling not working on Android.

Here’s how to update your Android device:

  • Go to the Settings app on your device.
  • Head to the Software update category.

how to fix WiFi calling not working on Android

  • Then, check here for the available update.
  • Hit the Download Now button to install.

how to fix WiFi calling not working on Android

Fix 7: Contact Your Carrier

If all else solutions fail and Wi-Fi calling is still not working, contact your carrier support to verify whether or not the Wi-Fi calling for your account is enabled from their end.

Sometimes, the feature must be enabled from their end to work finely on your device. So, contact them for assistance.

How to Set Up Wi-Fi Calling on Android Phone?

Setting up Wi-Fi Calling on an Android device can vary depending on the phone model & wireless carrier. However, the general are as follows referred from Google Support:

  • Launch the Phone application on your Android phone.
  • Click the three horizontal dots icon and select Settings.

WiFi calling not working on Android

  • Scroll down to the Calls option and select it.
  • Now, choose the Wi-Fi calling option and enable it. If Wi-Fi Calling not showing up Android, it means the feature is not supported by your carrier.

WiFi calling not working on Android

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Frequently Asked Questions:

1.How do I know if WiFi calling is working on Android?

If Wi-Fi calling feature is compatible with your Android device then you will find this option on settings. So go to phone Settings and tap on the Connection option. Here you will see Wi-Fi calling option just click on its switch and make a Wi-Fi phone call.

2.Why can't I enable Wi-Fi calling on my Android?

There may be several reasons why you can’t enable Wi-Fi calling on your Android phone. Some causes maybe not having a Wi-Fi network connection or mistakenly you have disabled the Wi-Fi calling feature.


So, these are some sets of solutions that you can try to resolve the Wi-Fi calling not working problem on your Android phone.

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