Fixed: Snapchat Not Loading Snaps And Stories On Android [9 Ways]

We all are familiar with Snapchat- one of the best applications to send images to friends and colleagues. It has millions of active users. This app has a unique feature; any story will automatically remove after 24 hours.

Now, this has become a big issue for users and some of them reported that Snapchat not loading snaps or Snapchat stories not loading. They continuously see a black screen without an error message. Many times, the snaps from the specific user are unable to view.

In fact, some user has also said that they have seen a grey picture, and very difficult to click the snap as it won’t load.

Thus, if you are facing such kind of issue then I’ll strongly suggest you read this article. This post contains 9 quick solutions to fix Snapchat won’t load snaps and stories in a hassle-free manner.

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But before taking any action to solve this problem, let’s know why snap stories are not loading.

Why Is Snapchat Not Loading Snaps Or Stories?

Exchanging snaps is really a fun way for sharing cherished moments of your day-to-day lives with family, friends, and relatives. But at times, Snapchat won’t load snaps and stories due to various reasons, like:

  1. Weak internet connection
  2. Slow performance of the device
  3. Unsupportive stories or snaps
  4. Snapchat cache & data
  5. Due to Snapchat permission
  6. Outdated Snapchat App.

These are the major factors that can lead to Snapchat stories won’t load on Android issues.

Now, let’s move ahead to tackle the situation with the best tricks…

What Are The Solutions To Fix Snapchat Not Loading Snaps And Stories On Android?

Here are some possible solutions to go through and troubleshoot Snapchat not loading snaps or stories.

Method 1: Restart Your Android Phone

Snapchat not loading snaps

Restarting is one of the basic and common solutions for such kind of error message. Whenever you come across Snapchat snaps are not loading then first you should restart your phone. Remember that restarting works effectively for several errors.

So once restart your device and see if the problem is resolved. Otherwise, you can also give a full reboot to solve Snapchat not loading snaps and stories on Android.

  • Simply hold Power and Volume Down buttons together unless you see the next screen. Now follow the instruction and restart your device.

If this does not resolve the error then move to the next solution.

Method 2: Clear Snapchat Cache

As you are using Snapchat for a long time, so it also downloads lots of data and media files on your phone. When an error occurs in those downloads or the files are corrupted then it begins to misbehave and shows you an error message.

So in this situation, you should clear the Snapchat cache to get rid of the error message. Here is how:

  • First, go to Settings > Apps > Snapchat > Storage and then click on “Clear Cache
  • Another way to clear cache is by opening Snapchat > Settings > Clear Cache to remove cached data.

fix Snapchat won’t load snaps and stories

This will not take much time and hopefully, the Snapchat error will be solved after clearing cached files.

Method 3: Clear Conversation To Fix Snapchat Not Loading Snaps Or Stories

Many times, you cannot load snaps and stories from a particular user or your friend. In this condition, you should try to clear the conversation with that user.

The process is easy: open Snapchat > Settings > Account Actions > Clear Conversation. Now choose the person that you were unable to load stories.

Snapchat not loading snaps and stories

Here the important thing to remember is after clearing the conversation, all snaps sent and received will be erased completely.

Method 4: Check Network Connection

Another important thing that can stop loading your snaps and stories is due to a poor internet connection. if you are using the Snapchat app via Wi-Fi then change it to a mobile network or do vice-versa. Many times when you are out of range of the router then you can face such types of issues.

Also when you see a network error or no signal found then try to restart your modem or router. Doing these changes can help you to solve Snapchat not loading snaps problem.

Method 5: Change DNS To Solve Snapchat Won’t Load Snap From One Person

Even changing DNS settings on the phone can be useful. Many users have reported it to be successful to fix Snapchat fails to load stories.

Here are the steps to follow:

  • First, go to Settings > Wi-Fi or even you can press the Wi-Fi icon in the notification shade
  • Now long press on “Modify Network” to open network options. Remember, the steps can vary from device to device
  • Here change the IP Settings to “Static”. You can click on “Show advanced settings” when you cannot see a menu option
  • Now change DNS1 and DNS2 to and This is Google DNS.

Snapchat fails to load stories

Method 6: Reinstall The Snapchat App

You can also reinstall the app once and again install it to see if the error is resolved or not. This can be very helpful as you don’t need any extra knowledge for it.

Simply click on the Snapchat icon and drag it to the Uninstall option. This will uninstall the app from your device. Now once again to install it, go to Play Store and search for the Snapchat app on it. Now click on the Install option and after it’s installed, access the app and see if the Snapchat stories not loading is removed or not.

Method 7: Update Snapchat App

Another possible solution that can help you to get rid of Snapchat not loading stories is by updating the app. Several times when the app is not updated to the latest version then it can show such type of error message.

In this situation, you should update your app to the latest version. Go to Google Play Store > My Apps And Games > check the list of apps and search for Snapchat. Besides it, look for any update option available or not. If you find it, click on the Update option and your app will be updated to the latest version.

Method 8: Re-add A Friend

You can do another best way to fix the issue and that is by re-adding your friend. It is almost similar to removing conversation.

Open Snapchat > Add Friends > My Friends and delete the one showing an error from the list. And after some time, again add him/her to your list.

Method 9: Alternate Way To Fix Snapchat Not Loading Snaps Or Stories

Apart from all these methods, you have another possible solution and that is Android Repair. This is a professional tool that helps to solve Snapchat fails to load snaps and stories on Android. The repair tool is easy to use and can solve several types of error messages on Android.

Not only helps to fix the Snapchat error but other common errors are also solved such as the Android setting has stopped, Android stuck in a boot loop, Android black/white screen, etc.

Therefore, without any worry, just Download Android Repair software and get rid of the failed to load Snapchat picture issue on Android.


Note: It is recommended to download and use the software on your PC or laptop only.

You can check the user guide for the complete instructions.


Why Won't My Old Snapchat Pictures Load?

Your old Snapchat pictures won’t load due to weak internet connection, Snapchat permission or because of cache and data of the Snapchat app.

Can I Fix Tap To Load Problem On Snapchat?

Yes, you can easily fix Snapchat tap to load screen problem. Although it is a frustrating issue, especially when you’re hoping to share a great moment with others via snaps but it can be fixed. To do so, you have to follow the below tricks:

  • Disabling Data Saver Option
  • Turning off Battery Optimization
  • Restarting Wi-Fi or Checking Data Connection

How To Fix Snapchat Failed To Send on Android?

On order to fix Snapchat failed to send error on Android, try the below tips:

  • Verify Your Internet Connection
  • Check If You Are Friends With That User
  • Clear the Cache & Data of the Snapchat App
  • Check the Server Issue
  • Check If You’re Blocked

Time To Conclude

So, this is all about how to fix Snapchat not loading snaps or stories issue on Android.

All you need to do is to try all the discussed solutions and hopefully, you will be able to solve the error message.

However, if you want a quick way to get rid of failed to load picture Snapchat, you should try Android Repair software as this is best for Android users to get rid of any error messages.

For further queries regarding other Android-related issues, feel free to contact us on our Twitter & Facebook pages.