Fix HBO Max Keeps Crashing/Buffering/Lagging On Android

HBO Max is the best option when you want to reward yourself from a long exhausted & tiring workday with binge-watching a thrilling movie or TV show. Wait, what?? Can’t enjoy the show anymore due to HBO Max keeps crashing on Android issue?

Don’t worry, not a big deal as it can be fixed easily!! So, instead of just sticking on the couch while wondering what went wrong, try to fix this problem with the help of solutions I am going to share with you in this troubleshooting guide. But before moving to fixes, I would like you to dig deeper into this issue.

Quick Answer:

To fix the HBO Max crashing issue on Android, you need to check if your internet is working fine or not, check the HBO Max server, restart the phone, clear cache and data of the app and phone, remove the problematic 3rd party apps, and update the app. Apart from these basic fixes, there are some more advanced solutions to this issue. For that, you need to read this post till the end.

Get to Know More About HBO Max App Lagging, Freezing Issues on Android

HBO Max is the best alternative to Netflix. This streaming app developed by WarnerMedia Direct has a list of popular TV shows and movies from HBO. It means you have no chance to get your eyes off binge-watching shows on this app.

However, lately, nothing seems to be going this way. For the past few months, users are getting unexpected performance issues with HBO Max on Android devices. Just look what some of the users have to say about these issues:

Well, they are just a few of the thousands of users who are going through this annoying HBO Max keeps stopping, lagging, and crashing issues. Initially, this app was a total addiction for users, but now most of them are just stopped using it because of this problem.

Well, you cannot blame the app solely because as we all know HBO Max stream videos only in 4K which means you must have a good device to use this app without any problem.

When I say a good device, it means the phone must be compatible according to the minimum system requirements, there should be enough storage space, high configuration, good processor, and the most important thing to have is a stable & strong internet connection.

 So, if you are lacking any of these, then you will end up with these HBO Max issues on Android. Not just this, but these problems may also occur due to the corrupted cache, running an outdated app, problematic 3rd party apps, server problems, or bugs in the app.

As of now, we are well aware of this problem and all the possible reasons that may cause this issue. Now, it’s time to fix it. So, without wasting any further time, try all the solutions one-by-one until you fix the problem.

How to Fix HBO Max Keeps Crashing/Freezing/Lagging/Stopping on Android?

Recommended Solution: Fix HBO Max Apps Crashing Issue Easily

HBO Max keeps freezing or crashing issues on the Android phone is not new to users as it happens very often. But the problem is manual solutions don’t work in all cases. In such situations, you need an automatic solution. Hence, it is always recommended to use the Android Repair Tool.

Apart from apps keeps crashing issue, this tool is also able to fix several other Android issues, such as the Black screen of death error, Android Stuck on boot loop, system crashing, phone not charging, and much more.

And, the best part is it has a very easy-to-use interface which makes your work even easier. To know how it works, follow its guide.


Note: It is recommended to download and use the software on your PC or laptop only.

Solution 2: Restart Your Phone

For issues like HBO Max keeps pausing on Android, you cannot always blame the app as it could be a normal glitch in the phone that is causing this problem.

So, here, to fix the device glitch, you need to restart the phone. Simply, long-press the Power button and tap on the Reboot option. Once the phone has restarted, try to launch the app and check if doing this fixed the problem or not.

Solution 3: Check Your Internet Connection

An unstable or slow internet connection often causes the apps keep crashing issue on Android, and HBO Max is no exception. HBO Max needs a minimum of 5Mbps internet speed to deliver HD shows and movies on Android.

So, all the issues you are experiencing with this app may indicate that the network you are using right now to stream videos is not enough, and you need better internet speed. 

To check the internet speed, you can run the test on If you found your internet the main culprit, then here are the things that need to be done to fix the problem:

  • Restart the router and re-establish the internet connection.
  • Upgrade to a faster speed data plan.
  • Switch to the better network
  • Contact your Internet Service Provider

Solution 4: Check HBO Max Server

Whenever you encounter HBO Max not working issue on your Android or any other device, make sure to check if the server is up or not. Because sometimes, when there is any work going on the server or is down, the app will stop working.

Consequently, you will start experiencing several performance issues, such as HBO Max crashing, freezing, lagging, or keeps stopping. So, before getting your hand on the technical troubleshooting steps, first, ensure these problems are not happening due to the HBO Max server.

To check the server status, you can visit the Downdetector or any other third-party website that shows the current server status of HBO Max. Apart from these, you can also go to the HBO Max official Twitter page. If there is any server issue, then the team will address it on their Twitter page.

So, if the server is down, you can do nothing about it but wait until the issue gets fixed.

Furthermore, if your HBO Max keeps lagging issue has nothing to do with the server, proceed with the other shared solutions.

Solution 5: Reset Network Settings to Fix HBO Max Keeps Crashing on Android

As we all know that network connectivity issues might be the main culprit, so resetting the network settings on your phone is worth trying. Doing this will ensure to provide a better network connection to use HBO Max without any error.

To reset the network settings, you need to go through the below-given steps:

  • Open the Settings of your phone > tap on the General Management.
  • Now, tap on the Reset option > then tap on the Reset Network Settings.

HBO Max keeps shutting down

  • Tap on the Reset Settings to confirm your action.

HBO Max keeps crashing on Android

  • Finally, restart your phone and then check if the problem is resolved or not.

Solution 6: Move to Another Show

If your HBO Max app keeps crashing, buffering, or lagging on Android while watching a particular show/movie, then there might be some problem with that title as it could be broken or unavailable in your region.

To be sure about this, you can try playing any other random TV show or movie and see whether the HBO Max is buffering for other shows as well. If you can watch other shows on HBO Max without any problem, then it’s pretty much clear that the issue is isolated to that title only.

Solution 7: Log Out & Re-Login to Account

The HBO Max keeps shutting down on Android issues may also be a result of the corrupted account data. To fix this, sign out of your account and re-login to refresh your account data. 

To do this on your Android phone, follow these steps:

  • Launch HBO Max on your device, 
  • Go to the Settings.
  • Tap on the Sign Out button to exit from the current session.

HBO Max App Lagging Freezing Buffering

  • Wait for 2-3 minutes and re-login to the HBO Max app.
  • Try to play any random show to ensure if the HBO Max app is working perfectly fine or not.

Solution 8: Turn Off or Switch to Another VPN Service

Using VPN for HBO Max streaming? If yes, then it could be the reason why you are getting the crashing, buffering, and other problems with HBO Max on Android.

However, VPN service protects the network connection from hackers & other malicious entities, the process of redirecting the data to secure servers may cause delays in the response time.

And eventually, you will run into such issues, especially if your Android VPN app is not efficient. In this case, you must turn off the VPN and then try to access the HBO Max app.

Alternatively, it would be much better to use another VPN service, such as ExpressVPN. Compared to other VPN apps, it provides the best service and keeps the internet connection fast while protecting the network from all malicious entities.

Solution 9: Clear Cache, Data, and Cookies of HBO Max App

On Android or any other device, all the apps store temporary files to lessen loading time and improve the user experience. These temporary data are called cache and cookies. However, cookies and cache accumulate over time to time due to which sometimes it becomes corrupted.

So, if the same has happened to your app, then clear the cache and cookies to enhance performance:

  • Open the Settings app on your phone.
  • Go to the Apps or App Manager.
  • Find HBO Max in the list and tap on it.
  • Go to the Storage.
  • Tap on the Clear Data and Clear Cache button.

clear cache

  • Wait for some time until it clears the data completely.
  • Once the cache is cleared, log out and re-login to your HBO Max account.

Solution 10: Update HBO Max App

HBO Max also keeps releasing occasional updates to fix bugs, issues and improve the user experience. So, if you have missed out on the recent update, then updating the app can fix the HBO Max crashing/freezing problem on Android.

For this, you need to do the following:

  • Open Google Play Store.
  • Tap on the profile icon at the top-right corner.
  • Go to the Manage apps and device

Manage apps and device

  • Tap on the Updates available.
  • Now, check if there is HBO Max is on the list or not.
  • If there is an update available, then tap on the Update button given next to it.

Solution 11: Reinstall the HBO Max App

If updating the app didn’t fix the HBO Max keeps crashing on Android, reinstalling may fix the problem. Sometimes, when the app doesn’t install on the system correctly, it later causes performance issues. 

Hence, to resolve all HBO Max issues on Android, follow these steps:

  • Open the app drawer of your phone.
  • Go to the HBO Max app and log press it.
  • Now, tap on the Uninstall option.
  • After removing the app, go to the Google Play Store and search for the HBO Max.
  • Reinstall it on the phone and check if the issue has been resolved or not.

Solution 12: Reboot Device In Safe Mode

When nothing works out, you should try rebooting the phone in safe mode. Many users have tried this to fix the problem with the app.

This troubleshooting method works when any of the third-party apps installed on your phone is conflicting with HBO Max and preventing it from performing in an intended way.

So to check if this is the problem, you must start your phone in safe mode. For this, you need to follow these steps:

  • Press & hold the Power button unless you get the Power off option on the screen.
  • Hold the Power Off option unless Safe Mode occurs.
  • Now, tap on the Safe Mode.
  • After a few seconds, the device will get into the Safe Mode.

In the safe mode, all the third-party apps get disabled. Now, use your HBO Max and check if the crashing problem is still happening. If not, then it’s pretty evident that one of the 3rd party apps was the culprit.

So you should uninstall any third-party apps you have installed recently and then see if the problem is resolved or not.

Solution 13: Clear Cache Memory Of Android Phone

In some instances, we found that corrupted cache files of your system memory may also lead to HBO Max not working on the Android issue.  In this case, you should clear the phone cache memory.

  • First, launch the Settings app on your Android phone.
  • Next, go to the Storage/Memory option.
  • Now, tap on the Cached Data.

HBO Max not working on Android

  • Here, you can see the amount of cached data on your phone.
  • Now, tap on it.
  • A popup box will now appear on the screen asking you to delete the cache memory.
  • Tap on the OK button and all of the cached memory will be cleared out.

Solution 14: Report Issue to HBO Max Support Team

At this point, we have tried pretty much all the possible ways to get rid of this issue. If none of the above-discussed solutions worked, then there must be some problem with the app itself.

In this case, I would suggest you contact the HBO Max support team. Here, share your problem and ask them to help you in resolving the issue. While reporting the problem, make sure to mention your account details and device detail.

Final Words

With this, I end this guide of how to fix the HBO Max app keeps crashing, lagging, freezing issues on Android. This crashing issue is not a big deal as it happens with almost all apps and you can easily fix this with the solutions shared above.

If this post helped in resolving this issue, then share it with all the users who are experiencing the same issue. Apart from this, if you still have any concerns, then do not hesitate to ask us on Twitter or Facebook.