If you are experiencing general issues associated with Facebook Messenger such as being stuck on a loading screen, crashing, unable to send or receive messages, or any other problems, here is a detailed guide to fix the overall Facebook Messenger not working problem.
In this guide, we have mentioned the problem cause along with their specific fixes to get you out of it. Also, try out the professional tool we mentioned later in this post for a hassle-free and quick exit from this problem.
Let’s get started…
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Why Is Facebook Messenger Not Working?
Some common causes for Messenger issues include:
- Server problems: Facebook Messenger is a widely used app, and there can be instances where the app can occasionally face temporary server problems affecting its functionality.
- Internet issues: Messenger requires an active internet to function properly. If your internet is weak or experiencing disruptions, it can end up affecting Messenger’s performance.
- Device glitch: In some cases, problems with your device or its software can cause Facebook Messenger not working problem.
- Outdated app version: Using an outdated version of the Messenger app can cause compatibility issues and lead to functionality problems.
- Account-related issues: In rare cases, there may be times, when account-specific problems like privacy settings, account settings, or other account-related factors can impact Messenger’s functioning.
- App issues: Certain features on Messenger such as voice messages, video calls, or others may function abruptly and cause Messenger to stop.
How To Fix Facebook Messenger Not Working?
Solution 1: Check Your Internet Connectivity
Poor internet is the major reason why FB Messenger not working. Therefore, ensure to have a stable internet connection on your device to use Messenger without a problem.
Follow the below instructions to troubleshoot the internet issue:
- Turn on & off Airplane mode to fix unstable mobile internet.
- Switch to WiFi if you are on mobile data or vice versa.
- Place client device nearer to source device for uninterrupted internet sharing.
- Use a wired connection instead of a wireless connection.
Solution 2: Force Stop & Relaunch Messenger
Sometimes, temporary issues on the app can also prohibit it from working. So, closing the Messenger app completely and relaunching it can resolve the problem.
Here’s what you need to do:
- Go to the Messenger icon on your Home screen.
- Long hold the icon and select App info.
- Next, tap on the Force stop icon.
- Now, relaunch the app and see if the problem is resolved.
Solution 3: Check for Server Outage
It’s possible that Messenger is currently experiencing server outages or temporary service disruptions. So, in such cases, the best thing you can do is to wait for the issue to be resolved by the technical team.
Solution 4: Clear the Facebook Messenger Cache
App’s cache and data with time get corrupted and starts causing such issues. Therefore, try clearing the Messenger cache and data to get past the problem.
Follow the below steps to do so:
- Go to Settings on your Android device.
- Then, choose the Apps or App Management category.
- Scroll through the apps and select Facebook Messenger.
- Click on the Storage & cache option.
- Lastly, tap on Clear cache icon.
Solution 5: Close Background Running Apps
Background running applications may sometimes conflict with Messenger and cause it to stop working. So, we recommend you quit all the background tasks and check if the problem is fixed.
For this, follow the instructions below:
- On the Home screen, click on the Hamburger icon on the corner left side.
- Now, swipe up or left each running app preview to close.
Note: Steps may vary depending on the device model and software version.
Solution 6: Update Facebook Messenger
Updates often include bug fixes and improved features that can resolve issues. So, make sure you have the latest version of the Messenger app installed on your device.
Update the app following below steps:
- Go to the Play Store on your phone.
- Tap the Profile icon and choose Manage apps & device.
- Then, head to the Updates available section.
- Here, check for the Facebook Messenger update.
- If any is available, tap the Update button to download and install the latest version.
Also Read: Facebook Dating Not Showing Up or Working
Solution 7: Reach Out to Facebook Support
If none of these solutions resolve the issue, it would be helpful to reach out to Facebook Support directly for further assistance. They have access to the necessary troubleshooting tools and can provide you with proper guidance based on the specific issue that you’re facing.
FIXED: Unfortunately, Messenger Has Stopped (Video Tutorial)
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Also Read: Recover Deleted Facebook Messages On Android
Last Words
In conclusion, experiencing issues with Facebook Messenger not working can be frustrating, but can easily be resolved with a few simple troubleshooting steps.
So, try out the solutions mentioned step-by-step and get yourself out of this issue. Also, follow us on our Twitter page for more related articles.
Harjeet is a professional blogger who loves to write blogs about Android & iOS-related topics. She dedicated her 2+ years in the technology field, tackling all kinds of issues, errors and other problems. Currently, she is contributing to Android Data Recovery Blogs to guide users to solve several Android-related issues or any other problems. Before working for Android Data Recovery, she freelanced for various sites. Apart from writing, Harjeet is a music lover and fond of reading books.