[Solved]- 8 Best Methods to Fix ‘Samsung Screen Frozen Error’ on Samsung Device (Updated)

Did you come across “Samsung Screen Frozen” error and looking how to unfreeze a Samsung phone?

Or are you looking how to fix a frozen Samsung phone?

Sometimes you might have noticed that whatever Android devices you own, it shows some problem or errors that stop you from accessing your device using freely.

Yes, this is the case with many Android brands like Samsung. Samsung is one of the top brand Smartphone’s in market today with its powerful hardware configuration, but it has an exception and that is, it also common to several problems.

The problem is Samsung stuck on loading screen or it gets freezes. However, this problem is not very common but can be seen on several Samsung devices and users are continuously reporting about it.

Even it has been seen that Samsung users have to face frozen issue many times and they do not know what to do next.

So if you are a Samsung user and if your device is frozen then don’t just panic, be cool and read this blog carefully as here you will get to know about how to fix a frozen Samsung phone with ease.

Practical scenario

My phone (samsung galaxy s7 edge) has been frozen for over 4 hours now and I have tried everything to reboot it, pressing all kinds of combinations with the power button, up/down button and the home button. However my phone hasn’t restarted. The blue light, and the two screen buttons are turned on. Can I restart my phone without using the buttons?

Source: https://forums.androidcentral.com/samsung-galaxy-s7-edge/859926-frozen-phone.html

Methods to fix Samsung screen frozen issue

Reason why your Samsung screen freezes or stuck at logo

Well, after going through several forums and discussion, I have found that many Samsung users have faced such issue and it is a common scenario with them.

As you have already gone through the above scenario in which one of the user has reported about the issue.

The reason behind is due to flash a firmware on device or when install a custom ROM. Actual reason found was the old firmware cache files which fails to respond to the new firmware.

It completely means that after installing custom ROM or new firmware, it totally deletes the old firmware, functions, features and all the old files are replaced with new files.

Here it is important to know that in this process, the cache is not touched as it contains several files. When phone boots, those files then try to link with new firmware database and here the entire system gets confused and hence it keeps on loading and loading.

So here, Samsung users face problem as their device freezes or stuck at loading logo.

Now, how to fix a frozen Samsung phone and continue to access the device as earlier? Well, you don’t have to worry, simply follow the below methods that will help you fix Samsung frozen issue easily.

How to fix a frozen Samsung phone

Well, not only you and I but lots of users ask of how do I unfreeze a Samsung phone? This is a serious issue and its important to get rid of.

However, below are some of the best ways to unfreeze Samsung phone and I hope going through them will definitely help you to fix Samsung phone is frozen and won’t do anything.

Method 1: Fix Samsung Screen Frozen issue by Soft Reset

When you come across frozen issue on your Samsung device then the very first thing, which you should do, is soft reset your device.

This will help you to solve the problem without stuck at same screen. However, you have to hold the power button for 8-10 seconds and some devices still need to hold the Power button with Volume Up button.

Method 2: Delete Cache Partition

Deleting cache partition on your device on regular basis can help your device to run smoothly and fast. This process also removes all the corrupted files, which may lead to certain error on your device, and it stops from switching ON your device.

You should know that cache files are temporary in nature and once you deleted those files, it will again create those files. So this is a continue process but regularly wiping it will help you to run your device faster.

Follow the below steps to wipe cache partition from your Samsung device:

  • Hold and press Power button, Volume down and Home button at same time
  • After you see the android icon, release the Power button but don’t leave the other two buttons until you get System Recover screen
  • Now you can see menu option from where you have to select ‘Wipe Cache Partition’ by pressing volume down button.
  • Click on the option and deletion of cache partition will be processed.

Method 3: Remove the battery

Nowadays if you are buying a Smartphone then you might have noticed that they don’t have removable battery. This is also a good start-up because removal battery seems to go out of the device and it is a kind of headache as it does not last longer and you have to replace after sometimes.

But with non-removable battery, at least replacing the battery is not required. But when your Samsung device freezes on same logo then how would you solve the issue?

Frankly speaking, those Samsung users who have removable battery on their devices, they should follow this step and those who don’t have, they should move forward or look some other methods to get out of the situation.

However, one thing I have seen is that Samsung phones are often designed with removable battery so that users can remove the battery whenever required to sort out any problems.

And going through this process will help you to fix a frozen Samsung phone with ease.

Don’t Miss: 10 Tips to Boost Android Phone’s Battery Life

Method 4: Remove SD card

When you face frozen issue on your device, then trying every single option is better than to looking for some best option, right?

It may be the reason that your SD card is not functioning properly and it is causing your device to freeze.

It can be due to virus attack or due to an infected application on SD card. So, once removing the card and again inserting it can be useful. Follow the steps:

  • Go to settings and click on More tab option
  • Now click on Storage
  • After that click on Unmount SD card
  • Then click on OK and now remove the SD card

Again reinsert the card and look whether the problem has been solved or not. If not then move forward and follow the next method.

Method 5: Check phone’s memory

It has been seen that if your Samsung device don’t have enough memory then it can lead to freezing problem. So it is better to check the memory status once just to assure your device is not lacking in memory.

  • First, go to Settings and then go to My Device
  • Click on dashboard
  • Hit on storage

If your device doesn’t have enough space then delete some unused data and free up some space for better performance of your device. [Read [GUIDE]- How to Fix “Insufficient Storage” Error Message on Android]

Method 6: Remove apps that leads to freeze

There may be many apps you have downloaded but you don’t know that some apps can also be the reason for your Samsung phone to freeze. Running certain apps may also stuck your device on logo screen and you have to look for how to fix a frozen Samsung phone .

So, you should always check that apps are not the contributor of phone freezing. If this is the case then immediately, deleting those apps will be the best solution to get out of the situation completely.

Method 7: Perform Factory Reset

If you really want to come out any unexpected situation from your Android device then doing factory reset is one of the best options. Doing this step will make your device new similarly it was when you have bought it.

Factory reset is the only and best option that can completely help you to get out of the situation. But one thing that matters a lot in this method is doing factory reset will wipe out your every data saved on your device. So it is instructed to create a backup of all your data in safe place before doing factory reset and then follow the steps:

  • First switch off your device by pressing Power key
  • Then press and hold Power, Home, Volume down key
  • Now you can see Android logo on your Samsung device. Leave the Power button but continue with hold and press the other two buttons until you see Recover menu option on your devices screen.
  • Now go to Factory Reset option by using the Volume down button
  • At last, confirm the option with Power key

That’s all, now you have to wait until the process completes. Once the device is reset completely, it will restart automatically and if the process is successful and goes to home screen then the problem has been resolved.

But if still the problem exists then you have to move forward and use the next step that is mentioned below.

Important Note– If while factory reset, you lose all your data and you don’t have backup then don’t hesitate to use Android Data Recovery software to get back your lost/deleted data from your device.

You May Also Like: How to Recover Data From Water Damaged Android Phone in Easy Way

Method 8: Fix Samsung Screen Frozen error with Android Data Extraction Tool

If you are still worried that your Samsung device is not responding and it is in frozen state then you should use third party tool like Android Repair Tool. This software helps to fix any issue like frozen issue, black screen, broken device, blue screen error, water damaged and many more.

This is one of the best methods to fix a frozen Samsung phone as well as other Android devices. Apart from this, it also helps to recover important data like contacts, photos, videos, text messages, call history and many more.


Note: It is recommended to download and use the software on your PC or laptop. It is because recovery of phone data on the phone itself is risky as you may end up losing all your data because of data overriding.

Steps to follow to fix Samsung Frozen error

Step 1: Connect your Android device to computer

First, launch Android Data Recovery program on compute and choose 'Data Recovery'


Now connect your device to computer via USB cable and then select 'Recover Data from Android' from the display screen


Step 2: Select the data types to recover from broken phone

In this window you can select the data type that you want to restore. By default all the data types are selected. Click on 'Next to continue.

Note: This option only extracts the existing data on the broken Android phone.


Step 3: Choose the fault type which matches your situation

From the available types of fault choose one that matches to your situation, which are Touch does not work or cannot access the phone, and Black/broken screen. Click on the one which you have, it will then lead you to the next window.


At the new window, select the accurate 'Device Name' and 'Device Model' for your phone. Currently this function only works for some Samsung devices in Galaxy S, Galaxy Note and Galaxy Tab series. And click on the 'Next'.


Confirm twice that you have selected the correct Device Name and Device Model. If you provide any wrong information then it may lead to bricking your phone or any other errors. If all the information is accurate then, key in 'Confirm' and click on confirm button to continue.


Step 4: Enter Download Mode on the Android phone

Here you need to follow the instructions of program to get your Android phone in Download Mode

  • Turn off the phone.
  • Press and hold Volume '-', 'Home' and 'Power' button on the phone.
  • Press 'Volume +' button to enter download mode.

Step 5: Analyze the Android phone

After entering your phone into download mode, this tool will start to analyze the phone and download the recovery package.


Step 6: Preview and Recover the data from broken Android phone

After the completion of analysis you will see all the file types by categories. Then you will be able to choose the files to preview. Select the files that you want and click on the 'Recover' to save all the selected data.



So all these are some of the best methods which will help you to fix Samsung Frozen issue on your Samsung device. If the above-mentioned methods are not useful then don’t forget to use Method 8 as it consists of powerful software that will help you to solve the problem in easy way.

I hope whatever I have discussed with you will help you to solve the error and if you find it helpful then don’t forget to share it with other people.

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